# Service status

Canonical source: https://maguyva.ai/status

License: text under [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/); code samples under [MIT-0](https://opensource.org/license/mit-0); the Maguyva name, logos, brand assets and other code are not covered. Details: [maguyva.ai/license](https://maguyva.ai/license).

This is an honest status surface — not a multi-region health dashboard or Statuspage clone. Public Maguyva MCP availability is best-effort. Our terms do not publish an uptime SLA.

Last updated 2026-10. Facts only: what we publish, what /live actually shows, and how to reach us when something looks wrong.

- Best-effort public MCP
- No published uptime SLA
- Not a fake SLA portal

**tl;dr**: Public Maguyva MCP access is best-effort. There is no published multi-region uptime SLA for self-serve Maguyva. Check /live for live agent ops telemetry, try https://maguyva.tools/mcp for the public MCP endpoint, and contact support@maguyva.ai or security@maguyva.ai for incidents. The marketing site is static on Cloudflare Workers and is generally available when DNS resolves.

## 1. What This Page Is (and Is Not)

This page explains how Maguyva availability works today and where to look when something fails. It is not a third-party status portal, not a historical incident ticker, and not a promise of 99.x% uptime. We do not invent SLA percentages or multi-region health maps we do not operate publicly.

## 2. Current Availability Model

Self-serve Maguyva is best-effort. Our Terms of Service state that we do not offer a formal uptime SLA on self-serve plans. Service availability can vary by plan and by the infrastructure behind the product. If you need contractual uptime commitments, that is not what the public self-serve surface documents today — contact support to discuss enterprise needs rather than inventing them from this page.

## 3. How to Check Right Now

Use these live surfaces and contacts — none of them is a multi-region health probe:

- /live — public agent operations telemetry (dispatches, tool calls, faults). It shows what the fleet is doing, not a published multi-region product health matrix.
- https://maguyva.tools/mcp — the public Maguyva MCP endpoint. If your client cannot connect, that is a stronger signal than this static page.
- security@maguyva.ai — security issues and vulnerability reports (also /.well-known/security.txt).
- support@maguyva.ai — general product and availability questions.

## 4. Marketing Site (maguyva.ai)

The public marketing site is static content delivered via Cloudflare Workers (edge CDN + DNS). When DNS resolves and the edge serves the site, the marketing pages are generally available. That does not imply Maguyva MCP, indexing, or account APIs are healthy — those are separate service surfaces.

## 5. Incidents

We do not publish a separate public incident history feed on this site. If you believe Maguyva is degraded or down:

- Confirm connectivity to https://maguyva.tools/mcp from your MCP client
- Check /live for obvious fleet-wide silence or fault spikes (telemetry context, not a formal incident declaration)
- Email support@maguyva.ai for product/availability issues
- Email security@maguyva.ai for security-sensitive incidents or suspected compromise

We will expand this page when we have a durable public incident process worth linking. Until then, email is the supported channel.

## 6. Related

For data handling and contractual limits, see the Security page, Privacy Policy, and Terms of Service.

- [Live ops telemetry](https://maguyva.ai/live)
- [Security](https://maguyva.ai/security)
- [Privacy Policy](https://maguyva.ai/privacy)
- [Methodology](https://maguyva.ai/methodology)
- [Terms of Service](https://maguyva.ai/terms)
- [security.txt](https://maguyva.ai/.well-known/security.txt)

Availability or product issues? Contact [support@maguyva.ai](mailto:support@maguyva.ai)